EMAIL SUPPORT:

CUST CARE: custservice@aircooled.net

VW QUESTIONS: vwtech@aircooled.net

RETURN REQUESTS:
returns@aircooled.net







Aircooled.Net Inc.
379 West 6500 South
Murray, Utah 84107 USA


Email: custservice@aircooled.net


PHONE (LEAVE A MESSAGE):
801-453-1906


We rely heavily on email as the most efficient and accurate way to serve our customers. Please only contact us by PHONE if you are unable to email for some reason, or if your situation (or tech question) is complicated.

We do NOT offer "formal" phone hours, but instead RETURN ALL MESSAGES (usually within 1-2 business days) at a time when we are able to focus on your situation/questions and aren't preoccupied with the flurry of shipments that we are shipping to waiting customers in the busy part of our day. We return calls DURING THE DAY at various times throughout the week as time allows, so please be prepared to wait a few days for us to call you back. If you are phoning for status of a backorder or order in process, you may receive your reply by EMAIL.


Store Policies and Answers to Frequently Asked Questions below...
Order Status & Fulfillment
Can you guarantee delivery by a certain date?
How long till my order ships?
Order Notes, Handling & Delivery Special Requests
Has my order shipped?
How do I change quantity or cancel an item in my order?
How do I track my order after it has shipped?
My order never arrived.
An item on my printed invoice was not in my shipment.
I was charged for some products that I didn’t receive
When will my backordered items arrive?
Will I be notified when my order ships?
Your Account / Customer Dashboard
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping Methods, Costs, & Problems
How do I initiate a Damaged Package Claim?
My package arrived damaged. Do I accept or refuse it?
Shipping Charge Policies
Why is Signature Required upon delivery?
About Shipping Cost Estimates in Cart/Checkout
Free Shipping Promotion Details - Aircooled.Net VW Parts
Billing and Payment
Can I pay by Money Order or Check?
Do you accept payment by credit card?
Do you accept Paypal?
How do I pay by Bank Wire Transfer?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Guarantees, Warranty, and Returns
30 Day Money Back Satisfaction Guarantee
Warranty Against Defective Parts Program
Warranty Criteria & Return Procedure
Will I be refunded my cost of return shipping?
Customer Satisfaction Return Procedure
How do I return my product?
How do I report that I received the wrong product?
What is your return policy?
Site How-To
How do I buy/redeem a gift certificate?
How to search the Aircooled.Net VW parts catalog
How do I navigate the site?
How to Apply a Coupon or Promocode to an order
Support FAQs
Business & Phone Support Hours
Can I get VW product /technical/project support?
Can I place an order by email or phone?
Do you have a printed catalog that you can mail to me?
Why haven't you answered my email?
How do I contact Aircooled.Net?
International Customer Policies
Can I get a shipping quote for [items] to my country?
Can you schedule my shipment to coincide with my US travel dates?
How can I ensure that my order is processed as quickly and smoothly as possible?
How do I return an item that I don't need or that I ordered incorrectly?
How do I return an item that is defective?
How do I return an item that was sent to me by mistake?
How do you define an "International Order"?
How expensive will shipping be? Do you mark up shipping?
How much does payment by Bank Wire Transfer cost?
How will you handle back-ordered items on my order?
I think my shipment is lost in transit...what do I do?
No refunds for Duty, Taxes or Brokerage Fees
What are my payment options? Why can't I pay by credit card if my order is more than $500 USD?
What are the steps to pay by Bank Wire Transfer or International Money Order?
What do I do if my order arrives damaged?
Why do International Orders take so long?
Why do you have restrictive policies for international orders?
Will you declare a value that is less than the real value for customs purposes?
Will you ship my order to a freight forwarder or to a "friend" or other location in the USA?
Do you ship to my country?
What are my payment choices?


PLEASE NOTE: Product availability can vary and short-term backorders are common. Immediate shipment of requested products is NOT guaranteed. Orders are processed in the order that they are received and order fulfillment time varies. Product Images are representative only. Actual product may differ in appearance. Although every effort has been made to provide accurate pricing and product technical and vehicle application information, THIS CATALOG MAY CONTAIN ERRORS (typographical, photographic, or informational). Product prices are subject to change without obligation. In most cases we are able to honor advertised price, but in the RARE case a substantial price increase occurs, you would be notified and given the option to cancel. All information provided by Aircooled.Net (via website or email) is for USE AT YOUR OWN RISK. All products purchased should be checked and installed by a qualified mechanic. Since Aircooled.Net has no control over product installation, we will not be held liable for any consequential costs or damages associated with products purchased.