OUR ONLINE CHECKOUT is CLOSED and we are NOT accepting any NEW orders at this time.

We are still fulfilling and shipping previously submitted and/or delayed order requests (as product availability allows) UNTIL NOVEMBER 15th 2022.

But after November 15th, all still pending backordered unshipped items will be automatically CANCELLED **(except for any special ordered drop-shipped or made/machined-to-order items).

Our ability to respond to emails is greatly hampered by being under-staffed during this downsize transition time. But we continue to endeavor to answer email inquiries as best we can. And we will continue responding to emails through until early March 2023 because we are wholly committed to resolving any other issues that may arise from previous sales. It is still UNCERTAIN, but we may re-open a substantially downsized version of our store again in the Spring of 2023.

We sincerely appreciate your patience, understanding during this period of restructuring and/or closing. And a huge thank you to all of you whose support and loyalty we have been the beneficiary of over the 23 years that we have worked diligently to support the information and parts needs of the aircooled VW community!


Store Policies and Answers to Frequently Asked Questions below...
Order Status & Fulfillment
Can you guarantee delivery by a certain date?
How long till my order ships?
Order Notes, Handling & Delivery Special Requests
Has my order shipped?
How do I change quantity or cancel an item in my order?
How do I track my order after it has shipped?
My order never arrived.
An item on my printed invoice was not in my shipment.
I was charged for some products that I didn’t receive
When will my backordered items arrive?
Will I be notified when my order ships?
Your Account / Customer Dashboard
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping Methods, Costs, & Problems
How do I initiate a Damaged Package Claim?
My package arrived damaged. Do I accept or refuse it?
Shipping Charge Policies
Why is Signature Required upon delivery?
About Shipping Cost Estimates in Cart/Checkout
Free Shipping Promotion Details - Aircooled.Net VW Parts
Billing and Payment
Can I pay by Money Order or Check?
Do you accept payment by credit card?
Do you accept Paypal?
How do I pay by Bank Wire Transfer?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my refund or credit appear on my account?
When will my credit card be charged?
Guarantees, Warranty, and Returns
30 Day Money Back Satisfaction Guarantee
Warranty Against Defective Parts Program
Warranty Criteria & Return Procedure
Will I be refunded my cost of return shipping?
Customer Satisfaction Return Procedure
How do I return my product?
How do I report that I received the wrong product?
What is your return policy?
Site How-To
How do I buy/redeem a gift certificate?
How to search the Aircooled.Net VW parts catalog
How do I navigate the site?
How to Apply a Coupon or Promocode to an order
Support FAQs
Can I get VW product /technical/project support?
Can I place an order by email or phone?
Do you have a printed catalog that you can mail to me?
Hours of Operation, Ordering and Customer Care
Why haven't you answered my email?
How do I contact Aircooled.Net?
International Customer Policies
Can I get a shipping quote for [items] to my country?
Can you schedule my shipment to coincide with my US travel dates?
How can I ensure that my order is processed as quickly and smoothly as possible?
How do I return an item that I don't need or that I ordered incorrectly?
How do I return an item that is defective?
How do I return an item that was sent to me by mistake?
How do you define an "International Order"?
How expensive will shipping be? Do you mark up shipping?
How much does payment by Bank Wire Transfer cost?
How will you handle back-ordered items on my order?
I think my shipment is lost in transit...what do I do?
No refunds for Duty, Taxes or Brokerage Fees
What are my payment options? Why can't I pay by credit card if my order is more than $500 USD?
What are the steps to pay by Bank Wire Transfer or International Money Order?
What do I do if my order arrives damaged?
Why do International Orders take so long?
Why do you have restrictive policies for international orders?
Will you declare a value that is less than the real value for customs purposes?
Will you ship my order to a freight forwarder or to a "friend" or other location in the USA?
Do you ship to my country?
What are my payment choices?