EMAIL SUPPORT:

CUST CARE: custservice@aircooled.net

VW QUESTIONS: vwtech@aircooled.net

RETURN REQUESTS:
returns@aircooled.net







Aircooled.Net Inc.
379 West 6500 South
Murray, Utah 84107 USA


Email: custservice@aircooled.net


PHONE (LEAVE A MESSAGE):
801-453-1906


We rely heavily on email as the most efficient and accurate way to serve our customers. Please only contact us by PHONE if you are unable to email for some reason, or if your situation (or tech question) is complicated.

We do NOT offer "formal" phone hours, but instead RETURN ALL MESSAGES (usually within 1-2 business days) at a time when we are able to focus on your situation/questions and aren't preoccupied with the flurry of shipments that we are shipping to waiting customers in the busy part of our day. We return calls DURING THE DAY at various times throughout the week as time allows, so please be prepared to wait a few days for us to call you back. If you are phoning for status of a backorder or order in process, you may receive your reply by EMAIL.


Return to Help Index
Billing and Payment
Can I pay by Money Order or Check?
  Aircooled.Net accepts money orders, and personal and business checks. You still must place your order via our online system, and select the “pay by check or money order” payment option. Upon order submission, our address for mailing payment will be displayed, however PLEASE WAIT UNTIL YOU RECEIVE A FINAL SHIPPING QUOTE BEFORE MAILING YOUR PAYMENT, as the shipping amount estimated during the ordering process may not be accurate. Orders submitted with Pay by Check or Money Order selected are not shipped until payment has been received and cleared. Using this form of payment can significantly delay your order.
Do you accept payment by credit card?
  We accept VISA and MASTERCARD.  We adhere to secure credit card online transaction protocols, but if you are concerned about transmitting payment information over the internet, you can submit your order online without payment info (select Pay by Check or Money Order), then fax (801-943-4176), phone (801-453-1906), or mail your credit card details to us. Submitting your credit card information manually this way will delay your order processing time.

We do NOT accept AmEx or Discover Card.
Do you accept Paypal?
  At this time, we do not accept payment by PayPal since it is a more costly method of accepting payment than a traditional merchant account.
How do I pay by Bank Wire Transfer?
  Anyone may opt to pay for their order via Bank Wire Transfer, but it is most often INTERNATIONAL ORDERS that use this payment method since our International Payment Policies sometimes require pre-payment by a non-reversible payment method (i.e. for custom-made, non-returnable items and for International orders totaling more than $500.00 USD). If you are an International customer, be sure to read our International Policy Information for details.

In most cases of payment by Bank Wire Transfer, there will be a Wire Transfer Fee added to your order total:

- transfers from a bank within the USA $20.00
- transfers from a bank outside the USA $40.00 (the fee will be waived for International orders whose parts subtotal is over $1200.00 USD)

When you submit an order to be paid by bank wire transfer, our bank wire transfer information will be displayed for you upon order submission, however, PLEASE WAIT UNTIL YOU RECEIVE A FINAL SHIPPING QUOTE AND ORDER TOTAL BEFORE INITIATING YOUR BANK WIRE TRANSFER PAYMENT, as the shipping amount estimated during the ordering process is not an accurate/firm shipping quote. After you submit your order, you will be contacted via email with further instructions for proceeding with your order payment.
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card is NOT charged when you submit your order online. In most cases, your credit card is billed on the day that we process your order for shipment. If your order contains dropshipped or special order items, or custom made-to-order products, your card will be charged before your order is shipped from the manufacturer (sometimes several weeks before the items will ship). Items that have been prepaid that are subsequently back ordered will be shipped as soon as they become available.

PLEASE NOTE: Product availability can vary and short-term backorders are common. Immediate shipment of requested products is NOT guaranteed. Orders are processed in the order that they are received and order fulfillment time varies. Product Images are representative only. Actual product may differ in appearance. Although every effort has been made to provide accurate pricing and product technical and vehicle application information, THIS CATALOG MAY CONTAIN ERRORS (typographical, photographic, or informational). Product prices are subject to change without obligation. In most cases we are able to honor advertised price, but in the RARE case a substantial price increase occurs, you would be notified and given the option to cancel. All information provided by Aircooled.Net (via website or email) is for USE AT YOUR OWN RISK. All products purchased should be checked and installed by a qualified mechanic. Since Aircooled.Net has no control over product installation, we will not be held liable for any consequential costs or damages associated with products purchased.