EMAIL SUPPORT:

CUST CARE: custservice@aircooled.net

VW QUESTIONS: vwtech@aircooled.net

RETURN REQUESTS:
returns@aircooled.net







Aircooled.Net Inc.
379 West 6500 South
Murray, Utah 84107 USA


Email: custservice@aircooled.net


PHONE (LEAVE A MESSAGE):
801-453-1906


We rely heavily on email as the most efficient and accurate way to serve our customers. Please only contact us by PHONE if you are unable to email for some reason, or if your situation (or tech question) is complicated.

We do NOT offer "formal" phone hours, but instead RETURN ALL MESSAGES (usually within 1-2 business days) at a time when we are able to focus on your situation/questions and aren't preoccupied with the flurry of shipments that we are shipping to waiting customers in the busy part of our day. We return calls DURING THE DAY at various times throughout the week as time allows, so please be prepared to wait a few days for us to call you back. If you are phoning for status of a backorder or order in process, you may receive your reply by EMAIL.


RETURNS and REFUNDS INFORMATION
To return an item for any reason you must request a Return Merchanidise Authorization (RMA) by email to returns@aircooled.net.


RETURN POLICY TERMS & CONDITIONS

SHIPPING ERRORS and SHORTAGES
Be sure to inspect your products and compare package contents against the enclosed printed Shipment Invoice promptly upon receipt. Shipping Errors and Shortages MUST be reported within 48 hours of delivery.

CARRIER DAMAGED GOODS
Be sure to inspect your products promptly upon receipt. Claims for damaged shipments should be made by you to the carrier as soon as the damage is discovered. It is your responsibility to file a damage claim with the carrier. The carrier will then contact us after inspection of the merchandise and issue a claim number.

SATISFACTION GUARANTEE RETURN REQUESTS
We accept returns of most products (there are some exclusions) for a period of up to 90 days from the date we SHIPPED it to you (not the date of order).
EXCLUSIONS: Non-returnable / non-refundable items include: custom machined products, made-to-order products, special order items, sale-priced items, and some specified products (non-returnable items are noted in the product listing and non-returnable agreement is noted in your order confirmation email). TOOLS, DVDs, BOOKS, LUBRICANTS, MOST ELECTRICAL ITEMS, and SOME FUEL SYSTEM COMPONENTS are NOT RETURNABLE. Items that show signs of installation, use, modification, or damage are also NOT returnable.

REFUND BACK TO CREDIT CARD IS ONLY AVAILABLE IF RETURN AUTHORIZATION REQUESTED WITHIN 30 DAYS
Products with return requested and authorized within 30 days are eligible for refund by credit card (or refund check), assuming the returned goods meet all other return eligibility criteria.

REFUND AS STORE CREDIT is available IF RETURN AUTHORIZATION REQUESTED AFTER 30 DAYS (and up to 90 days)
Returns Requested after 30 days and up to 90 days MAY be subject to a RESTOCKING FEE of up to 40%. Products with return requested and authorized within 30-90 days will receive their refund in the form of STORE CREDIT, which will be reflected in your Customer Account Dashboard and will automatically be applied as payment toward future online orders. After 90 days, all sales are final (no refunds or exchanges will be issued except in special cases at the sole discretion of Aircooled.Net).

WARRANTY ISSUES
Refunds for returns of defective product or product failure are at the sole discretion of Aircooled.Net. Aircooled.Net is not responsible for installations that are improperly done. If you encounter a problem with a part during installation, you may email for technical assistance at technicalquestions@aircooled.net, or call 801-453-1906 if the situation is more easily described by telephone (note that we have limited phone hours, and you will most often receive a faster response by email). We will be glad to offer any installation or troubleshooting advice to assist you. IF IN DOUBT, DO NOT INSTALL OR RUN A PRODUCT.

Up to/ within 90 DAYS: RETAIL WARRANTY
Products covered by the Aircooled.Net RETAIL WARRANTY may be returned (with prior authorization) for reason of manufacturing defect or product failure upon installation. Your request must be made via EMAIL within 90 days of date of shipment. Be sure to inspect your products promptly upon receipt. Warranty requests received/initiated after 30 days are resolved by REPAIR or EXCHANGE ONLY (no refund). You may be instructed to return your product under warranty directly to the manufacturer in some cases.

After 90 DAYS: MANUFACTURER WARRANTY
Some items have longer manufacturer Warranty periods, and will be considered after 90 days, but all approvals for returns under warranty after 90 days are at the sole discretion of Aircooled.Net.


THE RETURN PROCESS
When you receive your RMA# via email, it will be accompanied by RETURN INSTRUCTIONS and a RETURN FORM which must be completed and enclosed with your return product. After your return has been authorized, your return product must be received back at our warehouse within another 30 days from date of RMA. Return products must be complete (not missing any hardware or pieces) and must be accompanied by all original product/manufacturer's packaging and/or instructions.

Your RMA number must be written on all packages to be returned, or the packages may be refused. Please include a copy of the invoice with a brief reason for the return. All returns must be sent to Aircooled.Net freight pre-paid. We will not accept any returns that are sent C.O.D. Once you have been given the RMA #, your return must be received by Aircooled.Net within 30 days.

Allow 2-3 weeks AFTER your return package HAS BEEN RECEIVED AT OUR WAREHOUSE for your return package administration to be completed, and your refund to be issued (or replacement product to be shipped).
SITE USE DISCLAIMER ** PLEASE NOTE **: Product availability can vary and short-term backorders are common. Immediate shipment of requested products is NOT guaranteed. Orders are processed in the order that they are received and order fulfillment time varies. Product Images are representative only. Actual product may differ in appearance. Although every effort has been made to provide accurate pricing and product technical and vehicle application information, THIS CATALOG MAY CONTAIN ERRORS (typographical, photographic, or informational). Product prices are subject to change without obligation. In most cases we are able to honor advertised price, but in the RARE case a substantial price increase occurs, you would be notified and given the option to cancel. All information provided by Aircooled.Net (via website or email) is for USE AT YOUR OWN RISK. All products purchased should be inspected, measured, cleaned and properly assembled prior to installation. Since Aircooled.Net has no control over product installation, we will not be held liable for any consequential costs or damages associated with products purchased.